Program Metrics and Benchmarking

Higher education industry best practices and leveraging travel program data at Arizona State University and the University of British Columbia.  Download: Program Metrics and Benchmarking Originally published in 2016

I Have My Data, Now What?

Data is the basis for future decisions, the life-preserver for crisis management, the leverage point for savings and the ground floor of innovation.  Download: I Have My Data, Now What? Originally published in 2015

Travel Industry 101

A look into travel management companies, airline programs, car rentals, and the hotel industry.  Download: Travel Industry 101 Originally published in 2016